2 Gen Ink

Return & Refund Policy

Overview

Our return and refund policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we are unable to offer a full refund or exchange. To qualify for a return, the item must be unused, in its original condition, and in its original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a specified number of days.

2 Gen Ink is not responsible for indirect losses resulting from being denied a refund.

Late or Missing Refunds

Refund processing times may vary depending on banks and payment providers.

If you haven’t received your refund yet, please follow these steps:

  1. Recheck your bank account.
  2. Contact your credit card company – processing times may vary.
  3. Reach out to your bank, as there may be a delay in posting refunds.

If you’ve completed all these steps and still haven’t received your refund, please contact us at [email protected].

Sale Items

Refunds are only applicable to regularly priced items. Sale or clearance items are non-refundable.

Exchanges

We offer replacements only for defective or damaged items. Depending on where you live, the time it may take for your exchanged product to reach you may vary. To request an exchange, please email us at [email protected] and send your item to: 310 Graham Rd, Murray, KY 42071.

Shipping Returns

To return a product, mail it to: 310 Graham Rd., Murray, KY 42071.

  • Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is issued, the return shipping cost will be deducted.
  • Shipping times for exchanged products may vary based on location.
  • For valuable items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Return & Refund Policy Subject to Change – The return and refund policy may be updated at any time without prior notice.

Contact us at [email protected] for any other questions related to refunds and returns.